FAQ

Maximum 128G TF card, can record around 12-15days; For 64G can record around 7-10days; For 32G can record around 3-4days

It is the factory default time. After you accessing internet, the Avstart camera will synchronize the network time automatically. Please wait for it patiently.

The camera such as battery powered camera can only support 2.4G.

By default, dual-band routers will issue two SSID names, such as: "XXXX_2.4G", "XXXX_5G"，if you select the "XXXX_2.4G", it means your phone is connecting to 2.4G WIFI. (Non-dual-band routers will not have two SSIDs); If you have manually modified the default SSID of the router before, please check the router setting to determine which SSID corresponds to 2.4G WIFI.

Please format TF card before use, and check if the TF card is working normally and whether it is in FAT32 format, when the mobile phone or the device is working in unstable network, the APP also will prompt that the TF card cannot be recognized.

Find the reset button (or use reset pin), keep pressing it until the indicator light goes out and then release it, after a prompt tone, the device will restart and the indicator light will be on.

Max 50cameras

No limit

For safety consideration, the permission of the shared accounts is limited. They could operate the full functions only by logging in with the main account.

Yes, the device such as digital baby monitor does support view from PC.

Please restore the device to the factory settings and re-add it. If this problem still occurs, please contact us directly.

You can save the recording in TF card, or save the recording in cloud storage.

Please confirm that the APP notification push authority is enabled in your phone and call the mobile alarm settings in the APP are turned on.

Under normal circumstances, messages will show on the notification bar of your mobile phone when abnormalities are detected. It depends on your phone settings whether there is a sound or vibration reminder.